AIIDPRO Privacy Agreement
1. Introduction
1.1 Overview of Commitment. AI Pro Solutions, LLC (“AIIDPRO,” "we," "us," or "our") respects the privacy of all users of our range of credit monitoring, financial planning, dispute resolution, and identity protection services and solutions (collectively "Services"). We are firmly committed to transparency around the collection and responsible use of user information. This Privacy Policy outlines our data handling practices.
1.2 Purpose and Scope. This Privacy Policy describes how AIIDPRO collects, processes, uses, and discloses personal information about you and your devices ("Personal Information"). It applies to all individuals ("users" or "you") who use our Services in any manner, regardless of registration status. It does not apply to aggregated statistical data that cannot directly identify you or your device. Please read this policy and our Terms of Service to understand our views and practices regarding your data and how we will treat it.
1.3 Applicability to Offerings. This policy covers all consumer and commercial products, services, tools, technologies, applications, websites, and communications channels offered by AIIDPRO, where this policy is referenced unambiguously, along with any supplemental privacy notices (together with "Offerings"). This policy may be supplemented by additional legal terms for specific Offerings for which you register. New Offerings introduced may also include supplemental privacy disclosures relevant to those services.
2. Information We Collect
2.1 Categories of Personal Information
AIIDPRO may collect a range of personal information from you directly as well as from third-party sources that can reasonably be linked back to identify you. Data collected depends on specific Services availed and can be categorized as:
(a) Identity Information: Name, address, phone number, email, username, password, PII, government IDs, device IDs, IP address, etc.
(b) Financial Information: Income, credit scores, payment histories, account details, transaction data, etc.
(c) Commercial Data: Details of products/services purchased or considered, consumer histories and tendencies, etc.
(d) Usage Data: Logs of features accessed, content viewed, app interactions, etc.
(e) Communication Records: Details submitted in communications with our reps via email, phone, chat, etc.
(f) Employment Data: For candidates applying for jobs or those contacting us professionally.
(g) Social Media Data: Information made available from your public social media profiles and posts about AIIDPRO.
2.2 Sources of Information
We collect the above categories of personal information through the following:
(a) Voluntary submission of information by you to register, purchase, and use Services.
(b) Automatic tracking of usage information and device details by our technologies and analytics systems when you visit our Offerings.
(c) Integration with platforms like credit bureaus, identity verification systems, payment processors, etc.
(d) Partners, resellers, service providers, and advertising networks.
(e) Public databases and social media platforms if integrated with our Offerings.
(f) Audio call recordings made for quality or monitoring purposes (where legally permissible).
2.3 Sensitive Personal Information
We do not generally collect sensitive data like health records, ethnic origins, political or religious beliefs, sexuality, etc., explicitly. However, certain types of information like financial data, government IDs, and log-in credentials transmitted as part of our Offerings can be categorized as sensitive. These are only processed to provide our Services or as compelled by regulations.
3. How We Use Information
3.1 Purposes of Usage
AIIDPRO uses the personal information collected only for purposes stated in this policy and closely related processing required to deliver our Services, including:
(a) Provide requested services and manage user accounts.
(b) Ensuring the security of Offerings and preventing potential fraud risks.
(c) Responding to user queries, requests or complaints.
(d) Developing new product features based on usage analytics and feedback.
(e) Sending communications that are essential for service delivery or commercial purposes but only with appropriate consent where needed.
(f) Conducting research, product analysis, and surveys based on legitimate business interests.
(g) Handling legal disputes and enforcing policies and terms of service.
(h) Ensuring compliance with statutory obligations.
3.2 Aggregated or De-identified Data
We may anonymize, de-identify, or aggregate collected personal information to remove direct user references and use it for analytical research to improve our Offerings. Such data is not subject to this policy.
3.3 Legal Basis for Processing
Our legal grounds for processing personal information per global regulations like GDPR include consent (wherever applicable), contractual necessity to provide purchased Services, compliance with legal mandates, and legitimate business interests for ancillary processing that don't conflict with individual rights or freedoms disproportionately without appropriate safeguards.
4. How We Share Information
4.1 Disclosure to Service Providers
We may disclose collected personal information to vendors, consultants, and other external service providers contractually engaged to support our business operations on a need-to-know basis. These include cloud hosting providers, identity verification partners, payment processors, data analytics services, survey platforms, and other entities.
They are prohibited from using data for any purpose other than providing services to AIIDPRO or other contractual obligations. Service providers maintain appropriate security and confidentiality safeguards to prevent unauthorized use of personal data.
4.2 Disclosure to Third Parties
AIIDPRO does not disclose or sell personal data to external third parties for their own independent usage or commercial benefit unless you explicitly authorize it through opt-in consent or where required by law.
However, we may disclose personal information to address threats to public safety or personal security, protect and defend our rights through legal processes, or assist in corporate mergers & acquisitions or insolvency proceedings through due diligence and integration activities.
4.3 Sale or Sharing of Information
AIIDPRO does not trade, rent, or sell users' personal information to external parties for commercial purposes like targeted advertising without explicit 'opt-in' confirmation where applicable laws mandate taking prior consent.
If you initially consented to your data being shared for such purposes, you retain the right to withdraw the approval anytime by contacting our support team without detriment. Please see the section on User Rights and Choices for more details.
4.4 Online Behavioral Advertising
We or our advertising partners may use tracking technologies like cookies or pixels to display interest-based ads for our Services across websites or analyze traffic visiting our website to improve user experience.
The ad networks we work with allow you to opt out of receiving targeted advertising. Please refer to their sites for more details.
5. Data Retention
5.1 Retention Periods
AIIDPRO retains personal information collected only for the period necessary to serve purposes outlined in this privacy policy unless otherwise required by law. We may retain personally identifiable data for as long as you are registered to use our Services.
Beyond that, data may be held for extended durations to comply with statutory requirements, resolve disputes, analyze product improvement, or ensure cybersecurity. Retained data is either archived or access-controlled to minimize exposure.
5.2 Data Deletion or Anonymization
You may submit deletion requests for your personal information unless regulations require continued retention after your account is canceled (e.g., for audit). We may anonymize data to de-identify individual references and analyze usage patterns in aggregate.
We may retain anonymized data without limitation. Upon receiving reasonable verification of your identity, we will ensure data deletion requests are completed within 30 days, barring exceptions defined in law. Deleted data may remain in archived back-ups for some duration.
5.3 Compliance Reviews
We conduct periodic reviews to ensure the defined data removal process is strictly followed after the expiry of the retention window permitted by law. Access to stored personal data is restricted only for justified business reasons, with proper disclosures made to impacted individuals wherever feasible.
6. User Rights and Choices
6.1 Rights Pertaining to Personal Information
Depending on the jurisdiction, users have certain rights concerning their data managed by AIIDPRO. These include rights to:
(a) Access a copy of information collected or processed about them
(b) Correct any inaccuracies in stored personal data with verification
(c) Erase or delete select portions of personal data on request
(d) Restrict specific processing unless for legal compliance
(e) Receive collected data in portable electronic format
(f) Withdraw consents initially given voluntarily anytime later
6.2 Submission of Requests
To submit the above requests, you can contact our privacy team through an email sent to privacy@aiidpro.com with details provided under 'Contact Us.' Users must establish identity before the demand is fulfilled by sharing key reference details, like the enrolled service plan.
We aim to provide an initial response within 30 days and a final resolution within 3 months at maximum unless prevented by complexity or legal reasons requiring delay.
6.3 Marketing Opt-Outs
Users can opt out of marketing communications directly through links present in messages or by reaching out to our customer support team. In some jurisdictions, users may need to provide 'opt-in' consent for marketing messages during the purchase or registration process, subject to local laws.
6.4 Data Sharing/Sale Opt-Outs
As mentioned in Section 4, if users have voluntarily been allowed to share personal data with third parties in some contexts, they retain the right to cease the data sharing by withdrawing their consent without issues. Please get in touch with the support team in such cases.
7. Data Security
AIIDPRO takes reasonable and appropriate physical, technical, and administrative measures to protect personal data consistent with industry best practices. Our data security controls include the following:
(a) Data encryption at rest and in transit using the latest standards.
(b) Stringent access policy enforcing need-to-know and least-privilege principles.
(c) Employee awareness training and policies focused on data protection.
(d) Regular security reviews, audits, and upgrades to identify risks proactively.
7.2 Breach Notification
Despite best efforts, no method of data storage can guarantee 100% protection from breaches or cyber-attacks. AIIDPRO has Incident Response procedures ready to ensure that any identified personal data compromises or leaks are promptly contained and remediated as per defined policies and applicable laws.
Where risks of individual rights impacts emerge, we commit to notifying the respective supervisory authorities or impacted users without undue delay as mandated by law.
8. International Data Transfers
8.1 Policies for Data Transfers
AIIDPRO predominantly stores and processes collected personal information within the United States through in-house data centers or contracted third-party service providers.
However, specific cross-border data flows to other countries may occur during legitimate business operations to provide or develop our range of Services. Examples include transfers to offshore development centers or international vendors providing supplementary services like analytics, surveys, etc.
8.2 Compliance with Data Protection Rules
For permitted data transfers from privacy regulation-governed regions like the European Economic Area to other jurisdictions, AIIDPRO ensures adequate data protection safeguards as legally required, like Standard Contractual Clauses (SCCs), Binding Corporate Rules, or compliance with acts like the EU-US 'Privacy Shield Framework' (applicable to certain service providers).
Any cross-border data movement, storage, or processing conducted by AIIDPRO or authorized partners is strictly as per prescribed data protection requirements of respective regulations like GDPR, CCPA, etc., applicable to the data being transferred internationally.
9. Links to Third-Party Websites
9.1 Policies for Third-Party Links
AIIDPRO Services may contain integrations or links to external third-party websites, applications, and platforms maintained by unrelated operators ("Third-Party Sites") for supplementary capabilities. Examples include payment gateways, identity verification services, financial analytics tools, etc.
This privacy policy does not govern these Third-Party Sites. You are responsible for reviewing the privacy statements or notices presented by these Third-Party Sites to understand their data collection, usage, and protection practices before usage.
9.2 Disclaimer on Security of Third-Party Sites
AIIDPRO cannot guarantee the information security or privacy practices of Third-Party Sites even if accessed through links or integrations on our Offerings. You access Third-Party Sites at your own risk. AIIID Pro shall not be responsible for the content, accuracy, or opinions expressed anywhere on these Third-Party Sites. Any dealings with Third-Party Site operators are solely between you and them at your discretion.
10. Changes to This Policy
10.1 Policy Update Scope
AIIDPRO may revise this privacy policy as needed to keep current with rules, technology changes, new processing practices, or collection methods introduced in the future.
We ensure minimal user disruptions unless significant policy overhauls are required due to major system upgrades or serious emerging threats that need mitigation through new privacy terms.
10.2 Notifying Users of Amendments
All changes to this privacy policy are reflected by an updated revision date displayed on top. For significant revisions, reasonable efforts are taken to notify users prominently through emails or app notifications, depending on feasibility. Mere posting of changed policy text with a revision date marks it as effective unless otherwise specified explicitly.
10.3 Responsibility to Review Changes
Users are advised to periodically review the privacy policy for changes that can impact them. Your continued usage of AIIDPRO Services after revisions implies consent. Any mandatory approvals needed under the law for explicitly renewed consents will be taken where required, like in the case of introducing major additional data collection or sharing terms.
11. Contact Details
If you have any questions, concerns, or complaints regarding this privacy policy, data handling practices of AIIDPRO, or our Offerings from a privacy perspective, please get in touch with our dedicated privacy team through the following channels:
Email: Send your queries to privacy@aiidpro.com, and we will respond to your questions promptly.
Phone: Call us at our toll-free number (866) 866-7486 during regular business hours and request to speak to a privacy team member to assist with your questions.